Effective Date: 1 March 2026

Business Name: Bowling World Pvt Ltd trading as Rollers Arcade

Contact Email: rollerszw@gmail.com

Contact Number: +263 777429682

Address: Unit 37 Greenfields Retail Park, Samora Machel, Harare, Zimbabwe

1. Introduction

Welcome to the Rollers website. These Terms and Conditions govern your use of our website and any bookings, enquiries, purchases, ticket sales, party reservations, event reservations, and services made through it.

By using this website, you agree to these Terms and Conditions. If you do not agree, please do not use this website.

2. About Rollers

Rollers is a family entertainment and leisure destination operated by Bowling World Pvt Ltd trading as Rollers. We provide entertainment experiences, attractions, food and beverage services, group bookings, private events, and related services.

3. Use of Our Website

You agree to use this website only for lawful purposes and in a way that does not harm, restrict, or interfere with the website or with other users.

You must not:

• • misuse or interfere with the website

  • attempt to gain unauthorised access to systems or data

  • upload malicious code, viruses, or harmful material

  • use the website fraudulently or unlawfully

  • copy, reproduce, or commercially exploit website content without our written permission

4. Accuracy of Website Information

We aim to keep all website information accurate and current. However, prices, availability, opening times, attraction offerings, menus, and promotions may change without notice.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

5. Bookings and Reservations

All bookings and reservations made through the website are subject to availability and confirmation by Rollers.

A booking is only confirmed once:

• • the required information has been submitted

  • payment or deposit has been received where applicable

  • confirmation has been issued by Rollers

We reserve the right to refuse, cancel, amend, or reschedule bookings where reasonably necessary, including for:

• • operational reasons

  • safety reasons

  • technical issues

  • pricing or listing errors

  • suspected fraud or misuse

  • events outside our reasonable control

6. Prices and Payment

All prices displayed on the website are in USD unless otherwise stated.

We may update prices at any time. The applicable price will generally be the price shown at the time of confirmed booking, subject to correction of obvious errors.

Payments may be made using the approved payment methods listed on the website or otherwise communicated by Rollers.

7. Promotions and Special Offers

Promotions, discounts, vouchers, campaigns, and special offers are subject to availability and may be changed or withdrawn at any time unless expressly stated otherwise.

Offers cannot usually be combined unless clearly stated.

8. Admission and Guest Conduct

All guests must comply with:

• • staff instructions

  • attraction rules

  • age, height, weight, health, and safety restrictions

  • venue signage and house rules

We may refuse entry or require a guest to leave without refund where the guest:

• • behaves aggressively, abusively, or disruptively

  • fails to follow safety instructions

  • damages property

  • endangers staff or other guests

  • is intoxicated or under the influence of prohibited substances

9. Children and Supervision

Children must be supervised by a responsible adult wherever required by Rollers or where attraction rules require supervision.

Parents and guardians remain responsible for the safety, behaviour, and supervision of minors in their care.

10. Health and Safety

Guests participate in activities at their own risk, subject to our legal duties.

Guests must not participate in any attraction or activity where doing so may present a health or safety risk. Anyone with an injury, medical condition, pregnancy, mobility concern, or other relevant condition should seek guidance before participating.

Rollers reserves the right to restrict access to any activity for safety reasons.

11. Food and Beverage

Food and beverage items are subject to availability.

Guests should notify Rollers of allergies or dietary needs before ordering. While we take reasonable care, we cannot guarantee that any food item is completely free from allergens.

Unless expressly permitted, outside food and drink may not be brought into the venue.

12. Intellectual Property

All website content, including text, branding, logos, graphics, layouts, menus, designs, photographs, and videos, belongs to Rollers or its licensors and may not be copied or used without prior written consent.

13. User Content

If you submit a review, photo, comment, testimonial, or other material to us, you confirm that:

• • you have the right to submit it

  • it is lawful and accurate

  • it does not infringe the rights of any third party

You grant Rollers a non exclusive right to use, reproduce, publish, and display that content for marketing, operational, and promotional purposes.

14. Third Party Links

This website may contain links to third party websites. These are provided for convenience only. Rollers is not responsible for the content, security, or practices of third party websites.

15. Limitation of Liability

To the fullest extent permitted by law, Rollers shall not be liable for indirect, incidental, special, or consequential losses arising out of or in connection with use of the website or our services.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

16. Privacy

Any personal information collected through this website will be handled in accordance with our Privacy Policy. By using the website, you acknowledge that your information may be collected and processed as described there.

17. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version published on the website will apply from its effective date.

18. Governing Law

These Terms and Conditions are governed by the laws of Zimbabwe. Any disputes arising from them shall be handled by the courts of Zimbabwe, unless otherwise required by applicable law.

19. Contact

For questions about these Terms and Conditions, please contact:

Rollers Email: rollerszw@gmail.com

Phone: +263 777429682