Effective Date: 1 March 2026

Business Name: Bowling World Pvt Ltd t/a Rollers Arcade

1. Introduction

At Rollers, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our website, make a booking, submit an enquiry, sign up for updates, purchase tickets, or otherwise interact with us.

Zimbabwe’s data protection framework is built around the Cyber and Data Protection Act and the 2024 licensing and data protection officer regulations, under the oversight of POTRAZ.

2. Information We Collect

We may collect the following categories of personal information:

• • name and surname

  • phone number

  • email address

  • billing information

  • booking details

  • event or reservation details

  • communication preferences

  • IP address and website usage information

  • CCTV footage where applicable at our premises

  • any information you voluntarily provide when contacting us

We only collect information that is reasonably necessary for our business operations, customer service, bookings, safety, and marketing purposes.

3. How We Collect Information

We may collect your information when you:

• • complete a website form

  • make a booking or enquiry

  • contact us by phone, email, or social media

  • sign up to receive promotions or updates

  • enter a promotion or competition

  • visit our premises

  • Indemnity waiver form

  • use our website through cookies or analytics tools

4. How We Use Your Information

We may use your personal information to:

• • process bookings, reservations, and payments

  • communicate with you about your booking or enquiry

  • deliver customer service and support

  • manage parties, events, school bookings, and corporate functions

  • improve our website, services, and guest experience

  • send marketing messages where permitted or where you have agreed

  • maintain safety, security, and fraud prevention measures

  • comply with legal and regulatory obligations

5. Lawful Basis and Consent

Where required, we will rely on your consent, the performance of a contract, legal obligations, legitimate business interests, or other lawful grounds to process your information.

Zimbabwe’s law treats consent as a specific, informed, freely given expression of will, and it imposes stricter rules for sensitive categories of data. We do not intentionally collect sensitive personal data unless necessary and lawful to do so.

6. Marketing Communications

We may send you information about promotions, events, offers, and updates where you have requested this, consented, or where otherwise permitted by law.

You may opt out of marketing communications at any time by:

• • clicking unsubscribe in an email

  • contacting us directly

  • requesting removal from our marketing list

7. Cookies and Website Analytics

Our website may use cookies, pixels, and similar technologies to:

• • improve website functionality

  • remember preferences

  • understand site traffic and user behaviour

  • support marketing and performance analytics

You may adjust your browser settings to decline cookies, although some site functions may be affected.

8. Sharing of Information

We may share your information with trusted third parties where reasonably necessary, such as:

• • payment processors

  • website hosting providers

  • booking or ticketing system providers

  • IT and security providers

  • professional advisers

  • regulators or authorities where required by law

We do not sell your personal information.

9. Storage and Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or destruction.

Zimbabwe’s Act requires controllers and processors to process data under proper authority and to implement security measures.

10. Retention of Information

We keep personal information only for as long as reasonably necessary for:

• • booking and customer service purposes

  • legal and accounting requirements

  • security and fraud prevention

  • dispute handling

  • internal reporting and record keeping

When information is no longer required, we will securely delete or anonymise it where appropriate.

11. Cross Border Transfers

If your data is stored or processed outside Zimbabwe, we will take reasonable steps to ensure appropriate protection is in place.

Under Zimbabwe’s Act, cross border transfers require an adequate level of protection or another lawful basis such as consent or contractual necessity.

12. Your Rights

Subject to applicable law, you may have the right to:

• • request access to your personal information

  • request correction of inaccurate information

  • withdraw consent where processing is based on consent

  • object to certain processing

  • request deletion where lawful and appropriate

  • ask questions about how your data is used

You may make any such request by contacting us at: rollerszw@gmail.com

13. Children’s Privacy

Where bookings or activities involve children, information may be provided by a parent, guardian, school, or other authorised adult. We expect adults providing information relating to children to be authorised to do so.

14. Third Party Services

Our website may contain links to third party platforms or payment systems. We are not responsible for the privacy practices of those third parties, and you should review their privacy terms separately.

15. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version published on our website will apply from the effective date shown.

16. Contact Us

If you have any privacy related questions or requests, please contact:

Rollers Email: rollerszw@gmail.com

Phone: +263 777429682